FAQs

General Question

Below are some of the frequently asked questions we get asked along with the answer. If there’s anything you’d like to ask which isn’t covered below please give us a call or contact us via the ‘Contact Us’ page.

Add a bespoke order to your basket filling in the details you would like included on the card, ie name, age, theme  and when its needed for.

Bespoke orders take a little longer than our standard cards to make but we do try and make them as quickly as possible. At peak seasonal times we ask for two weeks but to save on disappointment by ordering at short notice. We do offer a diary service where you can book cards for the year in advance.

Yes,  a name and age can be added to any of the standard cards, just let us know at time of ordering. A small charge maybe added to the cost of the card (shown at checkout)

We aim to have all standard cards ready for delivery within 48 hours but at peak times the Royal Mail may take longer to deliver your card.

Yes, we can arrange for a local collection at a specific date and time. Just click local collection at time of checkout and we will contact you once order is ready.

Unfortunately, mistakes do happen. If you do realise you have given the wrong spelling or even wedding date when ordering (it happens!), please inform us as soon as possible via the contacts page and we will endeavour to rectify this for you. If the card has already been made there may be a small charge if the whole card needs to be made again.

We take looking after your contact info very seriously and would never pass your personal information to a third party or send unsolicited mail. If you want any information on seasonal promotional offers from Killie Card you will need to sign up to our news letter which will be only be sent a few times a year.

No, you can order any quantity, including just a single item. Each side of the bag may have a different message , name , age , date etc.

We can provide our bags with and without an electronic tea light. Please specify your requirements at time of ordering.

*For large orders please order six weeks in advance.

Our bags are ideal for birthdays, weddings and corporate events.

Wedding invitations are often very personal to our bride and grooms so normally we like to discuss what they like and what they are looking for and make each invitations with them in mind. We will add more images to the website soon but only after the weddings have taken place.

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